Tie a double overhand knot: Hold the cords so that one end is in each hand. Cross the right cord over the left cord and pull through the loop that has been created. Before cinching, wrap the right cord over and through the loop again.
Pull the knot tight. Work the cords so that the knot constricts around itself. There must be no gaps in the closure.
If the cord comes out: Look at the hem/sleeve at the top of your Ursack. Notice there are two pairs of eyelets. One pair (A) is open only to the inside, the other pair (B) goes completely through the hem/sleeve. You can see through B, but not A. Thread cord through one of the A eyelets and pass it around through the hem/sleeve until it emerges from the other A eyelet. Cross the cords and push one end of each through the B eyelets.
An order confirmation email will be sent to the email address provided at checkout. A shipping confirmation email containing your tracking number will be sent once your order has shipped. Please email email@example.com if you haven't received one or both of these notices.
If you need to change your order (cancel, change shipping address, etc.), please contact us as soon as possible by calling 440-570-1503 or emailing firstname.lastname@example.org. Once your order begins processing at our fulfillment centers, we are unable to make changes.
If possible, document the scene. Take pictures of your bag that clearly highlight the damage and send them to email@example.com. Let us know where you were, when the incident occurred, and where we can send your replacement bag if the warranty threshold has been met.
Please report all bear incidents to the nearest ranger station.
Unused bags in brand new condition may be returned for a full refund, less the original shipping and a handling fee, within 30 days of purchase. If you would like to make a return, please email us at firstname.lastname@example.org first for a return merchandise authorization (RMA).
Please note: We do not issue refunds if a national park, national forest, or wilderness area changes their policy on Ursack bags.