Frequently Asked Questions

If not already laced, cross the cords once so that they form an X before emerging through the eyelets. Pull the cords tight to eliminate any gaps in Ursack's closure. Use leverage if necessary.

Tie a double overhand knot: Hold the cords so that one end is in each hand. Cross the right cord over the left cord and pull through the loop that has been created. Before cinching, wrap the right cord over and through the loop again.

Pull the knot tight. Work the cords so that the knot constricts around itself. There must be no gaps in the closure.

After cinching and knotting your bag closed, wrap the excess cord around a tree or fixed object and secure with a figure 8 knot.

Check out this video for a quick release knot.

If not tying to a tree or fixed object, start with a double overhand knot or surgeons knot, eliminate slack and tie a figure 8 knot on top of the double overhand or surgeons knot.

Your Ursack is meant to be cross laced to help eliminate gaps when closing. 

Yes, most National Parks have approved Ursack for use. Please check our approvals map for a comprehensive list. 

Yes!

For the Major, Major XL, and Major 2XL: Machine wash in cool water and line dry. Be sure to tie a knot in the cord so it doesn't come out during the process.

For the AllMitey, Grizzly, Kodiak, and Minor: Do not machine wash. Hand wash in cool water and line dry. 

If the cord comes out:  Look at the hem/sleeve at the top of your Ursack. Notice there are two pairs of eyelets. One pair (A) is open only to the inside, the other pair (B) goes completely through the hem/sleeve. You can see through B, but not A. Thread cord through one of the A eyelets and pass it around through the hem/sleeve until it emerges from the other A eyelet. Cross the cords and push one end of each through the B eyelets.

We sell replacement cord in 6 ft lengths.

You can but it will compromise any water resistance.

No, we do not advise ironing patches onto your bag.

At this time, we only offer standard shipping. No expedited shipping is available.

Domestic Shipments: 3-7 business days

International Shipments: 7-30 business days.

Please note, these are estimates. Shipping times may vary by carrier and we cannot guarantee the exact date your order will arrive.

Duties, tariffs, and/or brokerage fees are not included in the cost of shipping. Please contact your customs office for information on duties and tariffs. 

An order confirmation email will be sent to the email address provided at checkout. A shipping confirmation email containing your tracking number will be sent once your order has shipped. Please email info@ursack.com if you haven't received one or both of these notices.

If you need to change your order (cancel, change shipping address, etc.), please contact us as soon as possible by calling 440-570-1503 or emailing info@ursack.com. Once your order begins processing at our fulfillment centers, we are unable to make changes.

We offer a discount on Ursack products to military members and outdoor industry professionals. Please send credentials/proof of employment to info@ursack.com.

All Ursack bags have a limited lifetime warranty. 

We will replace the AllMitey, Grizzly, or Kodiak if a bear or critter punctures the UHMWPE /Kevlar laminated portion of the bag with a hole 1/4 inch or larger.

We will replace the Major, Major XL, or Major 2XL if a bear punctures the UHMWPE with a hole 1/4 inch or larger. There is no critter warranty.

We will replace the Minor if a critter punctures the Kevlar with a hole 1/4 inch or larger. There is no bear warranty.

If possible, document the scene. Take pictures of your bag that clearly highlight the damage and send them to info@ursack.com. Let us know where you were, when the incident occurred, and where we can send your replacement bag if the warranty threshold has been met.

Please report all bear incidents to the nearest ranger station. 

Unused bags in brand new condition may be returned for a full refund, less the original shipping and a handling fee, within 30 days of purchase.  If you would like to make a return, please email us at info@ursack.com first for a return merchandise authorization (RMA).

Please note: We do not issue refunds if a national park, national forest, or wilderness area changes their policy on Ursack bags. 

No. We are not capable of repairing bags at this time.

Heck yeah - let's make this happen! Email us at info@ursack.com or call 440-570-1503.

If your group or organization is interested in placing a large order, please email us at info@ursack.com or call 440-570-1503.

Several national parks have approved the use of Ursack bags with restrictions, meaning they must be used with the aluminum liner. 

Made from .025 gauge 6061T6 aluminum, our liners are designed to bend but not break. A bear may leave teeth (or claw) marks but your food will survive.

The 10" liner might fit. The older Kevlar and most Spectra/Ripstop models had a sewn bottom (as opposed to the gusseted bottom used now).

Carefully insert the liner into your bag and push it to the bottom. You'll know it's correct if you are able to cinch the drawstring opening completely and there are no gaps.

Yes, especially when opening and closing the hermetic seal. Please be mindful not to overstuff the Opsak or force it to close.

To keep odor transfer to a minimum, try to keep the Opsak inside your Ursack when retrieving food or other scented items. Make sure to wash hands before and after touching the outside of the Opsak. 

Opsaks are disposable, recyclable, and must be replaced after extended use. 

We always recommend using an odor proof bag with your Ursack.

The Minor, AllMitey, Grizzly, and Kodiak bags are resistant to critters. 

No Ursack bag should be considered wolf or dog resistant.

No. The Grizzly and Kodiak bags are just larger versions on the AllMitey. The Grizzly is 20L and the Kodiak is 30L. 

Both bags are also IGBC certified bear-resistant.

Address: 1 American Road, Suite 950, Brooklyn, OH 44144

Email: info@ursack.com

Phone: 440-570-1503 (Monday-Friday, 8:00am to 4:00pm)