Unused bags in brand new condition may be returned for a full refund – less shipping charges and a handling fee – within 30 days of purchase.
After that there is no refund (except for warranty reasons). This policy is strictly enforced. We do not give refunds because a particular wilderness area or National Park changes its policy on Ursack. If you would like to make a return please email us first for return merchandise authorization (RMA)
Sorry, but we have no control over Park policy.
Limited Lifetime Warranty.
We will replace any properly deployed Ursack in which a gap, tear or hole larger than 1/4 inch is caused by a wild animal. This 1/4 inch standard is the criteria used in the Interagency Grizzly Bear Committee’s test protocol. We ask that customers return any damaged Ursack to us for inspection.